About Us
We are a professional hair salon in Severna Park, Maryland, and we strive to be the best! We want to make a lifelong relationship with you and we want to exceed your expectations in everything we do. Our team of amazing stylists are professionals who are proficient, offer expert advice, and have the knowledge and skills to help you look your best.
Our hair salon has been carefully designed so we can offer the best service to you and provide the best environment for our hair stylists to do their best work. In that way, and many more, we are unlike other hair salons in the area. We have premium brands, premium salon equipment, comfortable furnishings, a well stocked hot/cold beverage center, and more. Learn more about our values, features, brands, and promotions.
Book online or Call now and let’s talk about what you need and how we can help.
Click here to learn more about our Coronavirus/COVID-19 guidelines.
Why Tough Love?
Our founder, Lisa Cardillo, is known for her excellent skills as a hair stylist and for being “professionally honest” with her clients. She knows that her clients really appreciate the honest feedback of an experienced beauty professional. This is the origin of our hair salon name and the origin of our “Straight Talk” core value. Tough Love is referring to the careful art of saying what needs to be said, in the spirit of doing what’s right, while educating clients about how to achieve and maintain their best look.
It’s all about doing what’s right for the LOVE of hair and beauty!
Different By Design
We know our hair salon is a little different… but it’s a good kind of different… and we like it that way! We wanted to create something unlike anything else in the area, and that’s exactly what we have done. Both men and women appreciate that our hair salon is bright, clean, modern, efficient, and filled with premium features. We love when our clients tell us that we have an upscale salon with an atmosphere that is comfortable and down to earth. Our core values are reflected in everything we do and we know you’re going to love it here.
Our Core Values
Amazing Stylists.
We are serious about cultivating an amazing team of professionals. We have high standards and are committed to ongoing education because there are always new products, techniques, and trends. You can be sure that our hair stylists are well educated and are always learning more.
Straight Talk.
We believe in being “professionally honest” with you. Our hair stylists will listen to you, ask about your challenges, then provide professional advice and educate you about their recommendations. It’s all about open communication and doing what’s right for your specific needs.
Excellent Service.
We want you to enjoy every interaction you have with us. Aside from looking beautiful and feeling great, we want you to be completely satisfied with every aspect of our salon. If we ever fail to meet your expectations, we want to know, and we will do our best to make it right.
Amazing Stylists.
We are serious about cultivating an amazing team of professionals. We have high standards and are committed to ongoing education because there are always new products, techniques, and trends. You can be sure that our hair stylists are well educated and are always learning more.
Straight Talk.
We believe in being “professionally honest” with you. Our hair stylists will listen to you, ask about your challenges, then provide professional advice and educate you about their recommendations. It’s all about open communication and doing what’s right for your specific needs.
Excellent Service.
We want you to enjoy every interaction you have with us. Aside from looking beautiful and feeling great, we want you to be completely satisfied with every aspect of our salon. If we ever fail to meet your expectations, we want to know, and we will do our best to make it right.
Reviews
We love 5-star reviews!! Here is a sample of the most recent reviews that our salon has received from the major review sites, and proof that our clients think we’re the best hair salon in Severna Park Maryland! Please feel free to follow the links and read even more! If you have already been to our salon, please show us some love with a 5-star review of your own.
Lisa was welcoming and did a free consultation with me about what I would like! I showed her 2 pictures and she said ok, I got the perfect idea can I DO THE WAY IM PICTURING IT. I said yes of course ! 2 hours later..... I was crying happy tears ‘ it was EXACTLY what I wanted. To think I don’t even know her but trusted a person that referred me was the best decision I ever made ! Thank you Lisa for making me beautiful and feel great about myself !
Looking at the pics made me realize how much I needed this transformation! I will definitely come back soon!!!
🌟🌟🌟🌟🌟read more
Premium Hair Salon Features
Services
Actual service prices may vary and are determined during consultation based on each client’s specific needs. Prices are adjusted yearly (typically in July) to keep up with cost of living changes and any other costs associated with running the salon effectively.
| Woman’s Cut | $75+ |
| Men’s Cut | $50+ |
| Child’s Cut (under 12) | $34+ |
| Long Hair Cut | $100+ |
| Advanced Hair Cut | $120+ |
| Consultation (and intro) | FREE |
| Full Color | $106+ |
| Root Touch Up | $82+ |
| Partial Highlights | $121+ |
| Full Highlights | $182+ |
| Partial Lowlights | $102+ |
| Full Lowlights | $148+ |
| Ombre, Color Melts, Balayage | $192+ |
| Diva Curl (new client) | $218+ |
| Diva Curl (not new) | $165+ |
| Artistic Color | $330+ |
| Corrective Color (first 2 hrs) | $330+ |
| Cezanne Classic Keratin (first 2 hrs) | $325+ |
| Cezanne Express Keratin (first 1 hr) | $187+ |
| Olaplex Full Treatment | $52 |
| Olaplex Mini Treatment | $39 |
| Olaplex Chemical Upgrade | $18 |
| Wash & Blow Out | $68+ |
| Perm or Wave | $122+ |
| SUNDAY | SPECIAL APPOINTMENTS |
| MONDAY | SPECIAL APPOINTMENTS |
| TUESDAY | 10am-8pm |
| WEDNESDAY | 10am-8pm |
| THURSDAY | 10am-8pm |
| FRIDAY | 10am-8pm |
| SATURDAY | 9am-3pm |
★ CALL TO DISCUSS ANY SPECIAL NEEDS ★
If you do not show up for an appointment, or you arrive late for an appointment, or you do not provide adequate notice when requesting to cancel or reschedule an appointment, you are in violation of this policy and agree to pay our penalty. If you schedule an appointment for someone else, and they violate this policy, you are also in violation of this policy, and agree to pay our penalty. Please make use of our reminder emails or text messages to help avoid violating this policy.
You must be present in the salon and arrive on time for your appointment. Not coming in at all or arriving more than 10 minutes late for an appointment is a violation of this policy. Late arrivals are just as disruptive to our business because every other appointment after yours would be negatively affected.
Should you need to cancel or change the date or time of your appointment, we require adequate notice. Adequate notice is a minimum of 48 hours for standard services and 96 hours for specialty services (e.g., Keratin Treatment, DevaCurl, Straightening, Weddings, Special Requests, Advanced Services, etc).
By making an appointment with us, you agree to this policy. If you violate this policy, you agree to pay a penalty equivalent to the FULL COST of the services that were scheduled. You agree to allow us to use your credit card that is on file to pay this penalty, or will pay us in person if we cannot process the credit card transaction. You understand that we will flag your account and refuse all future services until your account is in good standing.
Please understand that we’re specialists and professionals running a small local business. Last minute changes, unexpected no-shows, and late arrivals, affect our paycheck. Imagine if your employer told you that you weren’t getting paid for a few hours every day (and they keep doing this every day for different reasons). Without this policy, that’s what happens to us every day. Stylists who are in high demand can easily fill their openings when given proper notice. Otherwise, it results in a loss of income.
⚠ YOUR STYLIST’S INCOME IS AFFECTED ⚠
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